Support: +(254) 733 655859
- Marjo Bypass Complex Rm D5
Support: +(254) 733 655859
At Urban Jay Safaris, we offer a variety of safari experiences — from luxury and mid-range bush safaris to beach holidays, cultural tours, honeymoon packages, and corporate team-building retreats. We also provide custom itineraries tailored to your preferences.
No, we operate across East Africa and beyond. Our destinations include Kenya, Tanzania, Uganda, Rwanda, Zanzibar, Dubai, South Africa, and Egypt. Wherever you dream to explore — we’ll take you there.
Yes! We specialize in tailor-made experiences. Whether you want to add more nights, include a beach extension, or travel off the beaten path — we’ll design it just the way you like.
Absolutely! We offer air ticketing services and guide clients through visa application processes, especially for outbound travelers looking to explore destinations outside Africa.
Yes, we have family-friendly safari packages with kid-friendly accommodations, flexible schedules, and engaging activities that keep children entertained while parents relax and enjoy the trip.
Once you select your preferred package or itinerary, we’ll issue an official invoice. A deposit secures your booking, with balance payable before departure. All confirmations are shared via email or WhatsApp for easy follow-up.
Yes, we cater to solo adventurers, couples, families, and large groups. Whether it’s a romantic getaway, a corporate retreat, or a school trip — we’ll handle all the logistics so you enjoy every moment.
Your safety is our top priority. We work with professional guides, follow all park regulations, and ensure reliable transportation, vetted accommodations, and 24/7 support throughout your trip.
We use well-maintained 4×4 safari land cruisers and safari vans, all with pop-up roofs for excellent game viewing and photography. Vehicles are driven by experienced, certified driver-guides.
Our packages typically include transportation, park entry fees, accommodation, meals, and guided game drives. Some packages also include extras like cultural visits, boat rides, or airport transfers. We’ll always clarify what’s included and excluded upfront.
No. A deposit is required to confirm your booking, and the balance is due before the travel date. Payment terms may vary slightly based on the package or season.
Typically, we require 30%–50% deposit to secure reservations, including accommodations and park entries. The exact amount is specified in your quote.
All our safari packages are quoted in USD for consistency, but we can also accept payments in Kenya Shillings (KES) based on the current exchange rate.
No, our prices are all-inclusive of services stated in the itinerary. However, bank or card processing fees may apply depending on your payment method.
Yes, cancellations are allowed. However, cancellation charges apply depending on how close the cancellation is to your travel date.
30+ days before travel: Full refund minus transaction fees
15–29 days: 50% refund
7–14 days: 25% refund
Less than 7 days: No refund
Refund policies may differ for international trips or peak season bookings.
We advise clients to arrive a day before their safari starts. Missed flights or delays are not covered, but we’ll do our best to adjust where possible.
