Urban Jay Safaris – Terms and Conditions
Welcome to Urban Jay Safaris. By using our website or booking our services, you agree to the following terms and conditions. Kindly read them carefully before proceeding with your booking or browsing our site.
1. Website Usage
The Urban Jay Safaris website is intended for general information, trip planning, and booking purposes only.
All content, including text, images, and graphics, is the intellectual property of Urban Jay Safaris unless stated otherwise. Unauthorized use, reproduction, or modification of any content is prohibited.
We reserve the right to update, modify, or discontinue any part of the website or services without prior notice.
While we strive to keep the website up-to-date, we do not guarantee that all information is accurate, complete, or free from technical errors at all times.
2. Safari Packages
All safari packages are subject to availability at the time of booking. Prices may vary depending on the season, group size, and any special requirements.
The inclusions and exclusions of each package are clearly stated in your itinerary or proposal document.
Prices are quoted in USD unless otherwise indicated. Currency fluctuations or adjustments may apply.
Urban Jay Safaris reserves the right to make adjustments to the itinerary due to weather, safety concerns, or changes imposed by third-party service providers (lodges, airlines, etc.).
3. Inquiries and Booking
All inquiries must be submitted via our website contact form, official email, WhatsApp, or phone numbers provided.
A quote will be shared based on your specific travel dates, number of persons, and preferences.
Bookings are confirmed only upon receipt of a deposit as per the payment terms provided in the quotation or invoice.
The person making the booking is responsible for ensuring all traveler information provided is accurate.
4. Payments
A deposit of 30% to 50% of the total cost is required to confirm a booking.
The balance must be settled at least 14 days before the start of the tour unless otherwise agreed in writing.
Accepted payment methods: Bank transfer, mobile money (Mpesa), debit/credit cards, or online gateways. Any transaction fees are the responsibility of the client.
Failure to pay the balance on time may result in cancellation of the tour with applicable penalties.
5. Cancellations and Refunds
Cancellations must be submitted in writing to Urban Jay Safaris.
Refunds are processed according to the following schedule:
30+ days before travel: Full refund minus transaction fees.
15–29 days before travel: 50% refund.
7–14 days before travel: 25% refund.
Less than 7 days: No refund.
Certain bookings (e.g., flights, peak-season lodges) may have non-refundable deposits depending on third-party policies.
In case of emergencies, Urban Jay Safaris will assess options for rescheduling or partial refund based on documentation and availability.
6. Travel Documents & Responsibilities
It is the client’s responsibility to ensure they have valid passports, visas, vaccinations, and travel insurance.
Urban Jay Safaris will offer support and guidance but cannot be held responsible for denied entry or missing documents.
All travelers are expected to respect local customs, park regulations, and community guidelines during the safari.
7. Liability Disclaimer
Urban Jay Safaris shall not be held liable for delays, injuries, damages, losses, or additional expenses due to natural disasters, government actions, civil unrest, flight delays, or any circumstances beyond our control.
We act as an agent for third-party services (lodges, airlines, parks) and are not liable for any issues arising from their services. However, we will offer support in resolving complaints.
8. Health & Safety
It is recommended that clients consult a physician before travel to confirm they are fit for the safari activities.
Clients with special health conditions or dietary requirements must inform us at the time of booking.
9. Photography & Marketing
Urban Jay Safaris may use photographs or videos taken during your safari for marketing purposes. You may opt out by notifying us in writing.
Clients are permitted to take photos for personal use only, and commercial use may require special permits, especially in reserves and parks.
10. Governing Law
These terms are governed by the laws of Kenya. Any disputes arising shall be settled under Kenyan legal jurisdiction.
Urban Jay Safaris
Website: www.urbanjaysafaris.com
Email: info@urbanjaysafaris.com
Phone: +254 733 655859