1. Introduction
Urban Jay Safaris ("we", "our", or "us") is deeply committed to protecting the privacy and security of our clients' personal information. As a premier destination management company operating in East Africa, we handle sensitive travel data daily. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data in accordance with international data protection standards and the Kenya Data Protection Act.
2. Information We Collect
To curate and execute flawless luxury safaris, we must collect specific personal information. This includes:
- Identity & Contact Data: Full name, email address, phone numbers, physical address, and emergency contact details.
- Travel & Passport Data: Passport copies, nationality, date of birth, and visa details (strictly required for booking regional flights and tracking permits).
- Health & Dietary Data: Medical conditions, dietary requirements, and physical limitations. (This sensitive data is collected solely to ensure your safety and comfort during your safari).
- Financial Data: Billing details and payment card information (processed securely via our encrypted third-party payment gateways; we do not store full credit card numbers on our servers).
- Technical Data: IP addresses, browser types, and usage data collected when you interact with our website.
3. How We Use Your Data
We only use your personal information for purposes directly related to your travel experience and our legitimate business operations:
- To design, quote, and fulfill your bespoke safari itinerary.
- To secure accommodations, domestic charter flights, and government-issued wildlife permits (e.g., Gorilla and Chimpanzee tracking permits).
- To communicate with you regarding your booking, itinerary changes, and pre-departure briefings.
- To accommodate your specific dietary, medical, and accessibility needs in remote bush locations.
- To send you our exclusive travel newsletter (only if you have explicitly opted in).
5. Data Security
We have implemented robust physical, electronic, and managerial procedures to safeguard your information. Our website utilizes Secure Socket Layer (SSL) encryption to protect data transmitted over the internet. Access to your sensitive personal data (such as passport copies) is strictly limited to authorized Urban Jay Safaris concierges who require it to process your booking.
7. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Post-travel, your profile may be retained to expedite future bookings, unless you request its deletion.
8. Your Privacy Rights
Depending on your jurisdiction, you possess specific rights regarding your personal data:
- The right to request access to the personal data we hold about you.
- The right to request the correction of inaccurate or incomplete data.
- The right to request the erasure ("right to be forgotten") of your personal data.
- The right to withdraw consent at any time for marketing communications.
To exercise any of these rights, please contact our data protection team using the details below.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Urban Jay Safaris Headquarters
Marjo Bypass Complex, 3rd Floor, Room D5
Eastern Bypass Road, Nairobi, Kenya
Email: info@urbanjaysafaris.com
Phone/WhatsApp: +254 720 524 693 / +254733655859